faq || policies


{faq || policies}

How do I purchase a doll?

Ready to ship Dolls are listed once a week. Days and times are always listed at the beginning of the week on the homepage as well as on Instagram- @daintycheeks. They are first come first serve and it's usually recommended that you are ready to purchase at the time of the restock.

Can I request changes to a ready to ship doll or add clothing?

Ready to ship dolls are sold as is and changes can't be made to them. Additional clothing options are listed in separate restocks as ready to ship as well.

Can I place a custom order?

Custom orders work similarly to the ready to ship restocks, in that they are listed at a specific time on a specific day (usually once every few months). With a custom order, you purchase the listing and then are contacted within 2-5 days to go over customization options (i.e.: type of doll, color preferences, personalization, etc.) Production time for custom dolls is 3-4 weeks plus shipping.

Do you ship internationally?

Yes, of course! We ship just about anywhere, however it's important to understand that Dainty Cheeks cannot be held responsible for lost packages, international custom fees or taxes. All international fees and taxes are the responsibility of the buyer.

What is your refund policy?

Because all items are handmade, all sales are final. However, if there is an issue with a damaged item through a fault of our own, we are happy to work with you on resolving the issue.

How can I clean my doll?

The best solution is to spot clean especially with the heirloom girl dolls and all animal besides the unicorn. My daughter has had her unicorn for 4 years and it has gone everywhere with us. I have washed her (minus all the clothing and accessories) quite a few times in a pillow case. Please note, with machine washing you will get a bit of a frayed, "loved" look, so if you are not into that, spot cleaning with a damp soapy cloth is best.

What are the dolls stuffed with?

Dolls are stuffed with hypoallergenic polyfill, made from recycled materials. It's perfect because it's squishy yet holds is shape at the same time.

What is the current pricing?

Ready to ship dolls range from $134.00-$198.00 USD

Custom dolls are currently $250.00 USD

What's so special about a Dainty Cheeks doll?

In short, they are made with a lot of love in the USA. Each doll takes approximately 3-5 hours to complete. Each are made with a combination of new and vintage/ repurposed fabric; meaning that they not only have a bright future but a sweet past as well.